Skip to content
LiveShareNow
LiveShareNow Help
Contact support

I forgot my password

Updated 2025-02-08

If you’ve forgotten your password, follow these steps:

  • As shown below, click ‘Reset’.

Email sign-in form with a Forgot your Password? Reset link

  • As shown below, enter your email address, and click ‘REQUEST’.

Forgot Password pop-up with an email field and a Request button

  • An email will be sent to the email address you entered. Return to the login page and use the Temporary Password to login.

  • Then follow the steps below to create your own custom password.

  • On the Event page click the back button in the top-left to access the Events Page.

Event header bar with the back arrow in the top-left circled

  • On the EVENTS page click the user icon in the top-right and then click ‘Reset Password’, as shown below.

Account menu on the EVENTS page with an arrow pointing to Reset Password

  • Enter the Temporary Password into the ‘Old Password’ field, then enter a new password, and enter it again to confirm. Then click the ‘Reset’ button to save the new password.

Reset Password form with an old password field, two new password fields and a Reset button

  • In the pop-up shown below, click ‘YES’ to reset/save the new password.

Confirmation asking Do you want to reset Password? with Yes and Cancel buttons

Contact support